Contact information

GET IN TOUCH

We're here to help. For any questions about your order, the Memory Glow, shipping, returns, or our 30-Day Guarantee — reach out by email and we'll get back to you within 24–48 business hours.

Email: infoglaceofficial@mail.com

When emailing about an order, always include your order number in the subject line so we can find your purchase and help you faster.

Example subject line: Order #1234 — Shipping Question

WHAT WE CAN HELP WITH

- Order status and tracking
- Shipping and delivery questions
- Returns and refund requests
- Damaged or incorrect items
- 30-DAY Guarantee claims
- General product questions

RESPONSE TIMES

Typical response time is 24–48 business hours. Emails received on weekends or public holidays may be answered on the next business day.

We currently offer customer support by email only.

RETURNS

Do not send any product back without first receiving written return authorization from us. Unauthorized returns may not be accepted or refunded. Email us first and we will provide the appropriate instructions.