Shipping policy

Last updated: July 2026

Processing Time
Orders are processed within 1–3 business days of payment confirmation. Orders are not processed on weekends or holidays.

Shipping Times
We ship to the United States, Canada, and internationally. Estimated delivery times after dispatch are:

- United States: 5–10 business days
- Canada: 3–7 business days
- International: 10–20 business days (where available)

These are estimates only and are not guaranteed. Delays may occur due to carrier volume, customs processing, or other factors outside our control.

Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after dispatch.

Customs & Duties
International orders (including U.S. orders where applicable) may be subject to customs fees, duties, or import taxes imposed by the destination country. These charges are the sole responsibility of the customer. Glacé has no control over these fees and cannot predict their amount.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. Glacé is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for re-shipping costs.

Lost Packages
If your tracking shows no movement for an extended period, please contact us at infoglaceofficial@mail.com and we will investigate with the carrier. We are not liable for packages lost after being marked as delivered.

Contact
For shipping inquiries, email us at infoglaceofficial@mail.com.