Refund policy

Last updated: July 2026

At Glacé, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

90-Day Promise (Glacé Renew Scalp Serum)
Glacé Renew is designed for consistent daily use over 60-90 days. If you've used it daily for a full 90 days and aren't seeing a difference, email us at infoglaceofficial@mail.com with your order number. We'll work with you to make it right — this may include routine guidance or store credit toward a replacement, at our discretion. This promise applies to one bottle set per household and requires proof of consistent use.

30-Day Satisfaction Guarantee
Outside of the 90-Day Promise above, if you're not satisfied with your purchase for any reason, you may request store credit within 30 days of delivery — no questions asked.

We do not offer cash refunds, but we want every Glacé customer to feel confident shopping with us.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, you are eligible for a full replacement or store credit within 30 days of delivery. To submit a claim, email us at infoglaceofficial@mail.com with your order number and clear photos of the issue. Claims submitted after 30 days will not be accepted.

How to Submit a Claim
Email infoglaceofficial@mail.com with the subject line "Order Issue – [Your Order Number]" and include photos clearly showing the damage or defect. We will review your claim within 3–5 business days.

Non-Eligible Situations
We are unable to process claims for:
- Incorrect shipping addresses provided by the customer
- Delays caused by the carrier or customs
- Minor cosmetic differences due to product photography or screen calibration
- Opened or used serum bottles, unless defective (for hygiene and safety reasons)
- Items that have been used or tampered with

Lost or Stolen Packages
Glacé is not responsible for packages marked as delivered by the carrier. If your package appears lost in transit, please contact us at infoglaceofficial@mail.com and we will do our best to assist.